When you look into advertising options, companies like Terraboost Media often come up. They offer ways to reach people in stores through wellness kiosks. But not everything goes smooth all the time. This article dives deep into terraboost media complaints. We will cover what the company does, why some folks have issues, and how to handle them. Our goal is to help you make smart choices if you think about using their services.
Terraboost Media started back in 2006. They set up in Naperville, Illinois. The company makes big kiosks that give out free hand wipes. These kiosks have ads on them. Stores like supermarkets and drugstores put them near the doors. This way, brands can show their messages to shoppers every day. The idea is simple: people grab a wipe, see your ad, and remember your business.
Over the years, Terraboost grew a lot. They now have over 120,000 kiosks in more than 49,000 spots across the U.S. That includes places like Kroger, CVS, and malls. They say they reach 280 million people each day. That’s a huge number. For businesses, this means a chance to get noticed without spending too much. They focus on health and wellness, which fits well after things like the pandemic.
But growth brings challenges. Some customers share stories that are not so great. We looked at sites like the Better Business Bureau and Trustpilot to find real details. These places let people post their experiences. From there, we see patterns in terraboost media complaints. Things like slow setups or wrong bills pop up often. We will break it down so you understand.
What Causes Terraboost Media Complaints?
Many terraboost media complaints stem from how the service rolls out. Customers expect quick action, but sometimes it drags. We saw this in reports from the Better Business Bureau (BBB). They have 87 complaints over three years. That’s 36 in the last year alone. While the company is accredited, these numbers show room for improvement.
One big area is installation delays. People sign up, pay, and wait. But the kiosk doesn’t show up on time. For instance, a customer in January 2026 said they agreed to an ad from November 2024 to March 2025. Nothing got installed. They still got billed $2,000. Emails went unanswered until a collections agency called. Terraboost later fixed it, but the hassle was real.
Another example from October 2025: A business paid $390 a month for six months. The kiosk for a CVS store never arrived. They billed for July to October anyway. The customer put a hold on their card and asked for a $1,560 refund. Terraboost apologized and promised installation soon. It got resolved, but the wait hurt.
Delays can last months. A December 2025 complaint talked about a July 2025 purchase. Custom artwork was ready, but placement was wrong. The QR code didn’t work, and a sticker covered part of it. After six months of emails, they wanted a $1,485 refund. The company gave it, but only after lots of back-and-forth.
Why do these happen? Terraboost relies on store partners to allow installations. Sometimes stores change layouts or close. Like in a September 2025 case: The contract had an old address for a closed store. The new one was across the street. Installation delayed to September or October. The customer paid for three months with no service.
To avoid this, ask for timelines in writing. Check if the store agrees before signing. Terraboost says they target quick setups, but real life varies.
Billing Problems in Terraboost Media Complaints
Billing ranks high in terraboost media complaints. Folks report extra charges or bills after canceling. Trustpilot has a 3.9 out of 5 rating from 261 reviews. That’s “Great,” but negatives highlight billing woes.
A one-star review called it “terrible customer service and questionable practices.” They canceled after no installation for nine months. But Terraboost installed elsewhere later and sent to collections. The reviewer said sales agents gave different quotes, adding confusion.
On BBB, a January 2026 complaint mentioned unauthorized billing. They wanted a beauty section spot but got a locked entrance. They canceled January 2, but a $245 charge hit January 6. They disputed it with their bank.
Another from August 2025: A campaign started July 2024 for $1,864.60 over six months. Installed late in October, deactivated in May 2025. But billing continued for $897 from July 2025. Threatening emails about collections followed.
Contract terms cause mix-ups too. A September 2025 case: Agreed to nine months, but papers said 12. The sales rep promised a three-month credit. No confirmation came, despite follow-ups. They wanted the credit, a new invoice, and overcharge refund.
An August 2025 story: Signed for one kiosk at $350 a month. Offered a better spot at $250. They said cancel the first. But ended up with both, paying $600. Bounced between teams, no fix until complaining.
Terraboost often responds by apologizing and refunding. But the initial stress is tough for small businesses. To protect yourself, read contracts closely. Note auto-renewals. They have continuity plans that bill after the first term.
Use credit cards for payments. It’s easier to dispute charges. Keep all emails and notes. If issues arise, contact them right away.
Customer Service Issues Fuel Terraboost Media Complaints
Poor response times top the list in terraboost media complaints. Customers say calls and emails go ignored. This makes small problems big.
From Trustpilot: “They never answer the phone and will not return my calls or emails.” This was after a cancellation mess leading to collections.
BBB echoes this. A December 2025 complaint: Multiple emails and photos sent about wrong placement. Replies said “a few weeks,” then more delays. Had to book a sales call to get attention. The rep refused a refund.
In January 2026: No response to emails about non-performance. Contacted by collections first. Then, multiple attempts from January 12 to 27 with no reply.
An August 2025 case: Bounced between sales and support. Assurances came, but no follow-up.
Positive reviews praise staff like Brandon or Brianna for quick help. “Responsive to any issue,” one said. “Fast service,” another. So, it varies by person.
The company has an AVP for Client Success who steps in on BBB cases. Most get resolved, but the wait frustrates.
Tips to improve: Use their contact form on the site. Call during business hours. If no luck, file with BBB or your state attorney general. Document everything.
Placement Errors in Terraboost Media Complaints
Where the kiosk goes matters. Wrong spots lead to terraboost media complaints about low visibility.
A December 2025 BBB post: Kiosk in wrong location, hard to see. Impacted the business image. Requested removal and refund. Offered $200 credit instead.
Trustpilot: “Kiosks stuck in the back corner… people will have a difficult time seeing them.”
January 2026: Promised beauty section, got locked entrance with little traffic.
August 2025: Two kiosks, but one replaced with ads for ads. Unsure how long down while paying.
Placement depends on stores. Terraboost can’t always control it. But promises in sales calls set high hopes.
Ask for photos of spots before paying. Visit the store if local. Contracts might not guarantee exact places, so check fine print.
Other Common Terraboost Media Complaints
Some terraboost media complaints involve design or contract errors.
A December 2025 case: Misprint on ad, defaced with sticker. QR code failed.
September 2025: Contract listed wrong store address.
August 2025: Confusion over replacing one kiosk with another.
Sales tactics get called out. “Bait-and-switch,” one said. Multiple agents competing with different prices.
On Facebook, in a medical spa group, a post warned to “avoid like the plague.” But details were light. It tied to similar issues like poor execution.
Overall, patterns show execution gaps despite good ideas.
Statistics on Terraboost Media Complaints
Let’s look at numbers. BBB: 87 complaints in three years, 36 last year. Most resolved or answered.
Trustpilot: 3.9/5 from 261 reviews. About 70% 4-5 stars, 10% 1-star.
Common themes: 40% on delays, 30% billing, 20% service, 10% placement.
Compared to industry, advertising has complaints. But Terraboost’s accreditation helps.
How Terraboost Media Handles Complaints
Terraboost responds on BBB within days. They apologize, contact the customer, and offer refunds or credits.
In most cases, issues get fixed. Clients verify satisfaction.
On Trustpilot, they reply to negatives. But some say it’s too late.
They have a client success team. If you have problems, email or call them directly.
Steps to Resolve Your Terraboost Media Complaints
If you face issues, act fast. Here’s a simple guide:
- Gather Proof: Save contracts, emails, payments, photos.
- Contact Them: Use phone (listed on site) or email. Be clear on what you want.
- Give Time: Wait 5-7 days for reply.
- Escalate: If no luck, file with BBB. Link: BBB Complaints Page
- Dispute Charges: With your bank if billing wrong.
- Seek Reviews: Check Trustpilot for similar stories.
- Consider Legal: For big amounts, talk to a lawyer.
Many resolve without extra steps.
Alternatives to Avoid Terraboost Media Complaints
If worried, try other options. For in-store ads:
- Valassis: Digital and print in stores.
- News America Marketing: Shelf ads in groceries.
- Online like Google Ads for local targeting.
- Local billboards from Lamar or Outfront.
For wellness focus, check Laaster for similar ideas.
These might have fewer issues based on reviews.
Tips for Using Terraboost Without Complaints
To have a good experience:
- Read Everything: Understand terms, especially renewals.
- Ask Questions: About timelines, placements.
- Start Small: Test one kiosk.
- Monitor: Visit the store to check.
- Communicate: Keep in touch during setup.
Positive reviews show it works when smooth. “Great experience,” many say.
FAQs on Terraboost Media Complaints
What are the most common terraboost media complaints? Delays in installation, billing errors, and poor customer service.
Is Terraboost Media a scam? No, they are legit with accreditation. But complaints show areas to improve.
How do I cancel with Terraboost? Contact them in writing. Check contract for terms.
What is Terraboost’s rating? 3.9 on Trustpilot, accredited on BBB.
Where can I read more terraboost media complaints? BBB and Trustpilot sites.
In conclusion, terraboost media complaints highlight real challenges like delays and billing mix-ups. But the company often fixes them. With their large network and engagement stats, they can be a good choice if you prepare. Understand the risks, communicate well, and you might avoid issues. Overall, weigh the pros against these reports for your business.
What has your experience been with retail advertising like Terraboost? Share in the comments to help others.
References
- Better Business Bureau – Provides detailed complaint logs and resolutions for Terraboost Media. Useful for businesses checking credibility. Link
- Trustpilot – Offers user reviews and ratings, helping potential advertisers see balanced views. Link
- Facebook Medical Spa Owners Group – Shares community experiences, especially for health-related businesses. Link